CLIENT: VODOVOD OSIJEK
Water utilities with a fresh and modern approach defined by convenience
We have created a crisp new design that has revitalized their website and have optimized the way Citizens of Osijek interact with their water utilities.
Services:
UX design
UI design
iOS development
Android development
ERP integration
Project info
From tradition to innovation
Established formally in 1965, Vodovod Osijek traces its origins to 1883, marking over a century of commitment to providing essential water services.
Throughout their rich history, they have continually strived to upgrade and modernize their process of water pumping, purification, and distribution processes.
Listening to their users and relying on the extensive expertise of Gauss, they undertook a comprehensive revitalization of their brand, significantly improving customer experiences across both web and mobile platforms.
A strategic vision for a digital future
Offering essential water services to the citizens of Osijek municipality is only part of Vodovod Osijek goal and mission, framed within the local digitalization effort.
Providing a user-centric solution, that will also help them deliver quality services at a faster pace, required a holistic approach.
Such goals resulted in a complete redesign of their website and application that provided a better user experience, paired with new functionalities integrated directly within their ERP system.
Users as a focus for enhanced functionality
In a time of swiftly evolving trends, keeping up with user expectations is not easy for any company, especially ones that have a long and rich history.
Relying on extensive experience, we have modernized the Vodovod Osijek website by combining sleek design with user-friendly functionalities that facilitate seamless interaction between the company and its users.
Upgrading web and mobile app functionalities empowered Vodovod to deliver quality services and manage their users with greater precision.
Vodovod Osijek is the primary local provider of water utility services. Their users can easily request variety of services, manage their bills, and monitor usage, all with a click or tap of a button.
Guiding principles
Modern and clean design
A refreshing interface designed using the latest UI/UX principles, offers users a clear information overview, intuitive navigation, and visually pleasing website and application design.
One app, multiple devices
Moj Vodovod application is available on iOS, Android, and via browser, making utility management available anywhere and across multiple devices.
Notifications with relevance
Creation and integration of an admin dashboard, Vodovod Osijek gains precise user data, enabling more accurate and personalized notifications about water utility services, including outages, repairs, general information, and more.
Digital = eco-friendly and convenient
Creating fully digital forms eliminated the inconvenience and environmental toll of printing one-use PDF forms that need to be scanned and thrown away.
User needs as an upgrade guide
Paying close attention to user feedback has been integral in the development of new features that help streamline utility payments, allow annual water usage review, and easy reporting of service issues.
Another step towards digitalization
Created and implemented upgrades are key components of a broader initiative to digitalize the city of Osijek and enhance the operations of city and communal services.
Tracking water usage, reporting various issues and damage, requesting various services, and activating different residences – everything just a tap away.
Better water utility services through continuous improvement
Continually upgrading existing features and creating new ones based on user feedback, allows communal companies, such as Vodovod Osijek, create better solutions and continue providing essential water services to each and every user.
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